itunes Warning !!!

I know someone who bought a brand new computer, fully updated, expecting to be able to do the things he couldn't do with his old computer. He decided to download some music onto his computer to burn onto a CD.

He company he decided to use was "itunes" to download the music. He paid $25 for 25 downloads. The songs were downloaded onto his computer with no problem. But when it was time to burn the songs onto a brand new CD it wouldn't happen. He tried numerous times to get the songs to burn onto the CD. But no matter what he did it would not work.

So, he called customer support. That was an exercise in futility. The woman he talked to didn't know much. She did finally make a suggestion for him to try. Then she proceeded to hang up. When he tried her suggestion, guess what, it didn't work. He tried to call customer support, guess what, they were closed.

In doing research on his problem he found that there were a lot of people having the same problem. People with all different kinds of computers, and all different ages of computers. It seems to me that itunes would realise that there is a problem with their music downloads. What I can't figure out is why they haven't fixed the problem. In fact, it doesn't seem that they care about the problems their customers are having. I sure would like to see itunes work this problem out.